Frequently asked questions

Choose your preferred package on our product page, fill in your details and select a payment method. You will receive a confirmation email straight away.

We accept credit card (Visa, Mastercard) and PayPal. All payments are processed securely.

Yes, absolutely. Our website uses SSL encryption and all payments are processed through certified payment providers.

Please contact us as quickly as possible at support@nailcutterpro.com. Once an order has been processed, changes may not always be possible.

You will receive a confirmation email immediately after placing your order. Please check your spam folder if you don't see it.

No, you can simply order as a guest without creating an account.

Delivery typically takes 7 to 14 business days after your order is dispatched from our warehouse.

Yes! Once your order is shipped, you'll receive an email with a tracking number. Track your package via our tracking page.

Our products are shipped from our warehouse in China, where we work directly with our certified manufacturer. This allows us to guarantee the highest quality at the best price. Read more about our choice.

We ship to the Netherlands, Belgium, and many other countries worldwide. Available countries are shown at checkout.

Contact us at support@nailcutterpro.com with your order number. We'll track your parcel and arrange a solution: resend or full refund.

Shipping costs depend on your location and chosen package. The exact costs are always shown at checkout.

You have 90 days to return your order — no hassle, no questions asked. Contact us and we will take care of the rest.

Send an email to support@nailcutterpro.com with your order number and reason for return. We'll guide you through the process.

We offer a 90-day warranty on all products. Satisfied or your money back — it is that simple.

Email support@nailcutterpro.com with your order number and a photo of the defect. We'll send a free replacement or give you a full refund.

Once your return is approved, we process the refund within 5 to 10 business days to your original payment method.